They refer to themselves as The Firm (because the UK monarchy is a long-standing institution) - and of course they are humans capable of making mistakes - but they are making the same mistakes that contributed to the misery and death of Princess Diana and they apparently haven't learned anything because those behaviors serve the needs of the institution and don't care what they do to the people. When the Sussexes balked at being put through the same hell and asked for support for how it was effecting their health, they were told the same thing Diana was, "Ignore it, keep a stiff upper lip, etc." So, we can debate about whether that is simply making a human mistake or if it deliberately turning a blind eye to someone else's pain because it serves your needs in some way. And in either case, taking your family away from that, and being strong enough to stand up for your own sanity - so you can be present for your children - is very strong, particularly in the face of all the backlash.